Please read this information carefully and retain it for your records.
WHAT INFORMATION RECOVER PHYSIOTHERAPY COLLECTS AND HOLDS
Recover Physiotherapy will need to collect your Personal Information in order to provide clinical services to you.
Personal Information includes, but is not limited to, the following:
Names, addresses and contact details;
Private health care details (where available) for identification and claiming purposes;
Medical information including medical history, medications, allergies, adverse events, social history, family history and risk factors.
HOW RECOVER PHYSIOTHERAPY COLLECTS YOUR PERSONAL INFORMATION
Recover Physiotherapy may collect your Personal Information in a number of ways including, but not limited to:
Directly from you, for example:
The information you provide to Recover Physiotherapy in any Patient Information Sheet;
During the course of providing clinical services to you;
From your guardian or responsible person (where practicable and necessary)
From any other involved healthcare specialists.
Shop 2, 199 Coxs Road
North Ryde, NSW 2113
Inside North Ryde Medical Centre
Next to Commonwealth Bank
Suite 7, 3 Julius Avenue
North Ryde, NSW 2113
Inside The Village, Riverside Corporate Park
P: (02) 8094 8882
F: (02) 8065 9070
HOW RECOVER PHYSIOTHERAPY HOLDS YOUR PERSONAL INFORMATION
Recover Physiotherapy may store your Personal Information in various forms including:
As visual – x-rays, CT scans, videos and photographs; and
As audio recordings.
Recover Physiotherapy takes reasonable steps to maintain the security of your Personal Information and to protect it from unauthorised disclosures.
HOW RECOVER PHYSIOTHERAPY USES YOUR PERSONAL INFORMATION
Recover Physiotherapy may use your Personal Information only for the following purposes:
to provide clinical services and treatments to you; and
for claims and payments.
WHEN RECOVER PHYSIOTHERAPY DISCLOSES YOUR PERSONAL INFORMATION
Recover Physiotherapy may disclose your Personal Information to third parties who are engaged by Recover Physiotherapy. These third parties are required to comply with this policy.
Recover Physiotherapy may also disclose your Personal Information:
to your authorised representatives or advisers, or otherwise when you ask Recover Physiotherapy to do so;
to other Health Professionals involved in your care eg GP, Specialist, other Allied Health Professionals;
when there is a statutory requirement for Recover Physiotherapy to do so. In these circumstances, Recover Physiotherapy will notify you that there is a statutory requirement to disclose certain personal information, eg Insurance Companies, Health Fund agencies; and
to government and regulatory authorities as required or authorised by law.
HOW A CUSTOMER MAY ACCESS OR CORRECT THEIR PERSONAL INFORMATION OR MAKE A PRIVACY COMPLAINT
If you wish to access any of your Personal Information held by Recover Physiotherapy or would like to correct any errors in that information, please contact Recover Physiotherapy by:
Phone: (02) 8094 8882
You may also use these contact details to notify Recover Physiotherapy of any privacy complaint that you may have against Recover Physiotherapy, including if you think that Recover Physiotherapy has failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act.
Recover Physiotherapy is committed to acknowledging your complaint in a timely manner and to provide you an estimated timeframe for a response to the complaint.
While Recover Physiotherapy hopes that it will be able to resolve any complaints you may have without needing to involve third parties, you may also wish to lodge a complaint with a relevant regulator such as the Office of the Australian Information Commissioner (www.oaic.gov.au).